Frequently Asked Questions
Everything you need to know about your new favorite carry-all.
What materials are your bags made from?
At Bags That Get It, we prioritize durability and style. Our collection features high-quality vegan leather, water-resistant nylon, and reinforced canvas to ensure your bag stands up to daily wear and tear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your bag. If you are not completely satisfied, you can return your unused item in its original packaging within 30 days of delivery for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I clean and care for my bag?
For most of our bags, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing unless specifically stated on the product's care label.
Are your bags covered by a warranty?
Absolutely. All Bags That Get It products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.